Section: Graduate, Trainees Vacancy 1276

Post:NOC Technician

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

SHIFT HOURS: Candidate must be willing to work overnight shifts.

The Network Operations Center Technician is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include supporting the day-to-day operation of the Network Operations Center.

JOB RESPONSOBILITIES:

• Monitor critical data center equipment.

• Monitor performance and capacity to defined thresholds.

• Execute Issue Management to include:

• Contact On-call resources

• Contact Vendors under fault or degraded conditions defined by client

• Troubleshoot or reboot systems as required

• Document resolutions or update SOP’s as required

• Report up time statistics.

• Perform daily checks of financial systems for errors.

• Daily, weekly, and monthly reboots of IPls as scheduled and otherwise directed.

• Install VMTools as directed.

• Authorizations and requests to AT & T for access to the remote data centers.

• Remote access to servers using proxy and ILO for operational requirements.

• Initiate contingency plans by escalation of infrastructure issues to appropriate support and management level.

• Initiate business continuity requirements as directed or documented by the client.

• Initiate, modify, and manage backup jobs for Wintel servers.

• Initiate and manage backup jobs for AIX servers.

• Attend to all restore requests within agreed upon SLA’s with the client.

• Manage backup tape inventory and rotation requests with off-site vendor.

• Performs all daily, weekly and monthly maintenance as directed.

• Troubleshoot, diagnose, and identify failing/failed parts through instrumentation and software.

• Reviews quality of ticketing to ensure all logs and tracking tools are used properly at all times.

• Assists in the investigation of end issues/complaints and assists with the delivery of an appropriate remedy and response.

• Responds to caller inquiries regarding desktop applications, configurations and how-to questions, dispatching tickets accordingly.

• Maintain standards of performance, implementing and gaining compliance with operating policies, procedures, and best practices, and ensuring the client’s expectations for quality, service and timeliness are met and exceeded if possible.

• Provides technical or procedural guidance to team members.

• Assists in skills assessments and recommending skills development programs. Leads or assists in training workshops for end users or other colleagues.

• Acquires and maintains competent to expert knowledge of supported applications.

• Participates in presentations to Management and/or staff as requested.

• Effectively communicates to keep management informed of urgent projects, sensitive issues or changes in client expectations and by recommending specific action plans to address, correct or improve operating conditions.

• Participates in team or departmental projects or programs that enhance the quality of NOC services.

JOB REQUIREMENTS:

• A degree from an accredited university is preferred or equivalent work experience.

• 2 years of corporate Help Desk or NOC experience required.

• 2 years of network administration required, including troubleshooting expertise.

• Solid understanding of ILO, backup software including Legato Networker preferred VMware tools, and HPOV, MSCOM or similar monitoring applications.

• Solid understanding of networks and their relation to end users is required.

• Solid understanding of server administration and management is required.

• Microsoft Networking proficiency required.

• Knowledge of remote access applications including VPN, Citrix, and Blackberry.

• Virus detection and removal ability required.

• Effective written and verbal communication skills with unskilled and highly skilled PC users.

• Excellent time management skills, including the ability to meet deadlines while paying attention to details.

• Ability to work within a team setting.

• Ability to make quick and clear decisions in accordance with Williams Lea and client site policy.

• Proven ability to work within an environment that is fast paced, requiring changing priorities.

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

• Must be able to communicate and interact effectively.

• Able to work a flexible schedule and willing to work overtime.

Williams Lea offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Михаил Иванович

Email:

e-mail:leon@uniimaging.com

Phone:

Publication date: 2009-09-22 10:41:00

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Section: Graduate, Trainees Vacancy 1276

Vacancies in Bristol

Resumein Bristol

Section: Graduate, Trainees Vacancy 1276

Vacancies
in Bristol

Resume
in Bristol